Frequently Asked Questions
Education Online Academy – Eo
Frequently asked questions
CPD stands for Continuing Professional Development (CPD) and is the term used to describe the learning activities professionals engage in to develop and enhance their skills and knowledge.
CPD is a form of life-long learning or training in a structured way.
Completing CPD endorsed learning gives you CPD Points. These points can then be used in your portfolio/resume or future career as a professional.
The CPD process helps you manage your own development on an ongoing basis. Its function is to help you record, review and reflect on what you learn. It’s not a tick-box document recording the training you have completed. It’s broader than that.
Immediately! You will receive an email with a copy of your certificate from our LMS platform Learning Lounge. If you wish to opt-in to receive a hard copy certificate via post, we can do that too. Simply email us at admin@eoacademy.com.au and we’ll get that sorted.
Absolutely! We have flexible payment options:
– 3-month rapid payment plan
– 6-month rapid payment plan
– 12-month payment plan
Simply click on Enrol Now button available on the right hand side of the course page to sign up. Your nominated credit/debit card will be charged on a monthly basis and you will receive a receipt for each recurring payment.
No brainer! We have a few options.
– Use our live chat, bottom right-hand corner of the website.
– Email us at admin@eoacademy.com.au (24/7)
– Call us on 1300 459 157 (Brisbane business hours, Australia)
If we don’t answer, it is likely that we are on the phones helping another customer.
Please leave us a message and we’ll get back to you ASAP. That’s our promise!
As long as you need. Your course will never expire. That’s what self-paced learning is all about. You’re in full control! Study as much or as little as you need. If you’re busy slow down, not so busy, speed up a little.
Learning Lounge is Eo Academy’s learning management system for students. The Learning Lounge is where you will log in to access the courses you have purchased via eoacademy.com.au. The learning platform supports audio, video and interactive learning experiences.
Go to the login page https://learn.learninglounge.online/learn , click on “Forgot your password?” in the login box and follow the prompts.
Please try any or all of the below:
- Wait a few minutes and refresh your browser
- Restart your web browser
- Clear browsing history, cookies and cache
- Turn off all browser plug-ins and extensions
- Try loading the page with a different web browser (e.g. Google Chrome, Mozilla Firefox, Microsoft Edge)
- Check your internet connection
If you are still having issues, please contact us on 1300 459 157 or email admin@eoacademy.com.au
Please try any of the below:
- Click on the Learning Lounge logo on the top left-hand corner
- Click on the menu icon (that looks like 3 stripes) on the top left-hand corner and select “Welcome to Eo Academy”
Your courses will be displayed on the learning portal home page under “My courses”. If you have many courses, you can click on the magnifying icon in the search bar under “My courses” and type in your course name.
Alternatively, you can click on the menu icon (that looks like 3 stripes) on the top left-hand corner and select “My Courses”.
It means, Eo Academy courses have been assessed by the CPD body. Independent subject matter experts have assessed and reviewed all of Eo’s learning materials. The independent experts from the CPD body have assessed our learning objectives for each course, the learning content and the end of course assessment. The CPD body has effectively endorsed our learning for continuing professional development purposes.
CPD can help you to reflect, review and document your learning and develop and update your professional knowledge and skills. It is also very useful to:
• provide an overview of your professional development to date
• remind you of your achievements and how far you’ve progressed
• direct your career and help you keep your eye on your goals
• uncover gaps in your skills and capabilities
• open up further development needs
• provide examples and scenarios for a CV or interview
• demonstrate your professional standing to clients and employers
• help you with your career development or a possible career change.
We have tailored training and development plans for corporate clients. These include a range of benefits, access to corporate pricing and tailored online LMS branding for your company.
For corporate engagement please email us admin@eoacademy.com.au or call our office on 1300 459 157 to speak with one of our Business Development Managers.
We will assess your situation and help you in any way we can.
You may have the option to defer, swap your course into another or you can gift your course to a friend, family member or employee.
If we can help, we will!
You don’t need to because all our courses are 100% online. Your course will always be there waiting for you. 1 month, 6 months, 2 years later. Unlike traditional education models, Eo understands that life can get in the way, we get it!
Our learning platform will always be there. Just log in whenever you need. If you ever have any issues, please contact us 1300 459 157 or email admin@eoacademy.com.au
Absolutely. Click on About Us to find out more about Eo Academy. We are an Australian Company based in Brisbane. You can visit us if you wish! We’re happy to meet our customers!
We have a team of professional and dedicated people passionate in helping others succeed and we are ready to support your learning journey, every step of the way.
Please contact our administrative support team at admin@eoacademy.com.au or 1300 459 157.
Please check your email junk folder and email filters. If you still cannot find them, please contact our administrative support team at admin@eoacademy.com.au or 1300 459 157.
After purchasing your course for the first time, you will receive 3 emails:
- An email with your learning portal login details
- An email with your Eo Academy payments account login details
- An email with your payment receipt
Please note that the login details are different for the learning portal and your Eo Academy payments account.
Please log in to https://eoacademy.com.au/my-account where you can access your orders, payments and payment methods.
After purchasing your course for the first time, you will receive 3 emails:
- An email with your learning portal login details
- An email with your Eo Academy payments account login details
- An email with your payment receipt
Please note that the login details are different for the learning portal and your Eo Academy payments account.
Yes! If none of these frequently asked questions solve your problem, please contact us on the below:
Administrative support at admin@eoacademy.com.au or 1300 459 157
• Payments and purchases
• Eo Academy account
• Navigating the learning portal
Technical support at support@onlinecoursesaus.com.au or 1300 611 404
• Learning portal errors
• Courses not showing
• Videos not loading
How can we Help ?
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