Frequently Asked Questions

Get all the answers you need. If we don’t answer your questions here – we urge you to reach out!

Open Education Academy (OEA) launched in recent years as a dedicated online education provider. We are part of the EFLR Group, an established Registered Training Organisation (RTO) that has been delivering nationally recognised training since 2016.

Our team brings over a decade of experience in delivering accredited, high-quality education through multiple successful training brands. With OEA, our focus is on providing flexible, online learning pathways that lead to real-world career outcomes.

Yes - 100%. Open Education Academy is a proudly Australian-owned and operated business. All of our training, student support, and operations are managed from our headquarters in Brisbane, Australia.

We’ve always been locally based, and we’re committed to delivering high-quality online education that meets national standards and supports the needs of Australian learners, industries, and employers.

Our team consists of 40+ dedicated professionals and trainers, and we are rapidly growing. We have a talented team spread across Australia, supporting you every step of the way. We’re committed to providing exceptional support and delivering quality online education to students nationwide.

No, OEA operates entirely online. As a 100% virtual institution, we deliver all our courses through our student learning portal, allowing you the flexibility to study anytime, anywhere. By eliminating the costs associated with maintaining a physical campus, we are able to offer highly competitive industry prices for our courses

Each course comes with a recommended time frame for completion, which you can find on the individual course page. While all courses are self-paced, they do have a set end date. If you need additional time, you can easily request an extension by reaching out to our office for assistance. (View All Online Courses)

Yes, absolutely! If you'd like to change your course, please get in touch with us first. We’ll help guide you to the right pathway and can transfer you to a new course of equal value with minimal hassle. If the new course has a slight price difference, we’ll work with you to find a solution that suits your needs.

Yes, we understand that life can sometimes get in the way. If you need to pause your course, simply reach out to our support team, and we'll be happy to suspend your course until you're ready to continue. We may also offer an official extension if needed. Please note that some fees may apply depending on the circumstances.

If you're struggling with your course, don’t worry - help is available.
You can reach out to our support team, who are available 5 days a week. We’ll listen to your concerns and guide you through your options. While we encourage you to keep going, as challenges are a natural part of the learning process, we’re here to provide the support and encouragement you need to succeed.

Once you've successfully completed your course and paid your fees in full, we’ll send you an electronic copy of your certificate via email. A hard copy will also be mailed to your postal address.

While we are not tax advisors, we recommend seeking advice from a professional. In general, if the qualification is related to your current job or industry, course fees are often 100% tax-deductible. However, for personalized guidance, please consult with your tax professional.

Contact
Us

Ready to take the next step? Browse and purchase your course online anytime.
If you need more information before deciding, feel free to get in touch.
Contact Us

I believe education, any education, is the foundation of success.

I believe education, any education, is the foundation of success.

- Gary Vaynerchuk